QBCC EDR intake and process email: case [case reference redacted]

QBCC’s intake email explains the dispute-resolution process, expected contact within four weeks and that participation does not automatically lead to an inspection.

QBCC intake email for EDR case [case reference redacted] explaining the process, an expected contact from a case officer within four weeks, and that participation does not automatically result in a building inspection.

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EXE-20260810-0001 Page 1 EXE-20260810-0001 | Email record Subject QBCC Early Dispute Resolution (EDR) Request - [residential address redacted] Date Mon, 10 Aug 2026 03:57:46 +0000 From Mediation and Conciliation Unit <[email redacted]> Message-ID [message identifier redacted] Dear Parties, We acknowledge receipt of a request regarding a current contract at [residential address redacted] for Early Dispute Resolution (EDR) assistance from QBCC. This is a Introduction email to assist you in understanding the Early Dispute Resolution (EDR) assistance process. The EDR service provides homeowners and contractors with an opportunity to resolve issues early through guided discussion and conciliation. This process supports open and respectful conversations and allows both parties to remain involved in exploring potential outcomes, rather than having a formal decision made by another body. About the EDR Service EDR conciliators act as independent and impartial facilitators. Their role is to support constructive conversations, ensure both parties have an opportunity to be heard, clarify the issues in dispute, and assist in exploring practical options for resolution. The service does not advocate for either party. Outcomes can only be reached where both parties are willing to engage in good faith. Please note: Participation in EDR does not automatically result in a building inspection. EDR officers do not conduct inspections, provide technical building advice, make insurance determinations, or issue formal decisions. The purpose of the service is to facilitate discussions, not to assess building work or determine fault. Your Desired Outcome To assist us in preparing for the conciliation process, please consider your desired outcome. This may include what you are hoping to achieve through EDR or any practical solutions you believe may help resolve the matter. Understanding this helps our conciliators facilitate more focused and productive discussions. Please Note the Following Regarding QBBCC Mediation and Conciliation’s Service: QBCC does not provide a “make safe” service and takes no responsibility for the health and safety of the occupants of a dwelling. Health and safety on the site are the responsibility of the property owner so should there be immediate safety concerns, the QBCC recommends the property owner take steps to mitigate the risk. QBCC does not provide legal advice around any contractual issues that might exist, for example demand for payment under a contract, contract termination, or any other legal matters. Next Steps A member of our team will review the request as part of our intake process to assess whether the matter is suitable for EDR. If accepted, we will contact you within 4 weeks of lodgement of your case to explain the process and discuss the next steps. Please be advised that any requests received within this timeframe may not be actioned until a case officer has been allocated and a full assessment has been completed. If the matter cannot be resolved through EDR, there may be other pathways within QBCC or external to QBCC. These

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EXE-20260810-0001 Page 2 options can be discussed with you once contact is made. Thank you for your cooperation. We look forward to assisting you. Kind regards, Mediation and Conciliation Unit Queensland Building and Construction Commission [address redacted], Brisbane QLD 4001 [inline image] This electronic message and any attachments may contain privileged and/or confidential information and is intended only for the addressee. Any unauthorised use of this material is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail, delete the message and any attachments and destroy any printed copies. Any views expressed in this message are those of the sender, except where the sender specifically states them to be the views of the Queensland Building and Construction Commission. The Commission does not accept any responsibility for any loss or damage that may result from reliance on, or the use of, the information contained in this message and attachments. The Queensland Building and Construction Commission is a statutory body and is subject to the Right to Information Act 2009 and Information Privacy Act 2009. You must assume that any material sent to the Commission may be accessible by persons other than the intended recipient. Extracted attachments File Type Bytes image003.png image/png 141186

Source limitations

Official notification email. Contact details are redacted in the publication copy. It records intake and process, not an outcome or finding.